Help & FAQ
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Everything you need to know about the RAG Assessment platform โ whether you're just getting started or already on your development journey.
Getting Started
What is the RAG Assessment?
The RAG Assessment is a leadership resilience tool developed through doctoral research at Curtin University by Dr Theone Conradie. RAG stands for the three outcome zones โ Red (Urgent Attention Required), Amber (Developing), and Green (Leading Well).
It measures your resilience across five dimensions: Mindset, Conscience, Reflective Practice, Connection, and Wellbeing. The assessment gives you a personalised score, a breakdown of your strengths and gaps, and a development pathway to help you grow as a leader.
It measures your resilience across five dimensions: Mindset, Conscience, Reflective Practice, Connection, and Wellbeing. The assessment gives you a personalised score, a breakdown of your strengths and gaps, and a development pathway to help you grow as a leader.
Where do I take the assessment?
The assessment lives on the RAG Assessment platform at ragassessment.com. Simply create a free account, and you'll be guided straight into the assessment. It takes around 10โ15 minutes to complete.
โ Start your free assessment here
โ Start your free assessment here
Is the assessment really free?
Yes โ taking the assessment is completely free. You'll receive your overall score and resilience band (Red, Amber, or Green) at no cost.
To access your full results โ including your breakdown across all five dimensions, subdomain scores, Executive Diagnostic, and PDF report โ you'll need to upgrade to the Unlock plan ($29.99 one-time) or Full Access ($39.99/month).
To access your full results โ including your breakdown across all five dimensions, subdomain scores, Executive Diagnostic, and PDF report โ you'll need to upgrade to the Unlock plan ($29.99 one-time) or Full Access ($39.99/month).
How long does the assessment take?
Most people complete the assessment in 10 to 15 minutes. It consists of 50 questions across the five RAG dimensions, each answered on a simple Never / Sometimes / Always scale. There are no trick questions โ just honest reflection on how you lead.
What is the RAG community and how is it different from the assessment?
The RAG community is a separate (and free) space for leaders to connect, share experiences, and learn from each other. It lives here on this platform and is organised into three groups โ Individuals, Leaders, and Coaches.
The community is a great starting point if you want to explore the RAG framework before committing to the full assessment. The assessment itself is where you get your personalised data and development plan.
The community is a great starting point if you want to explore the RAG framework before committing to the full assessment. The assessment itself is where you get your personalised data and development plan.
Do I need a separate account for the community and the assessment platform?
Yes โ the community lives here on the Kajabi member portal (members.ragassessment.com) and the assessment platform is at ragassessment.com. They are two separate accounts.
If you joined through the community first, when you click through to take the assessment your email will be pre-filled to make the signup as fast as possible. Both accounts use your same email address.
If you joined through the community first, when you click through to take the assessment your email will be pre-filled to make the signup as fast as possible. Both accounts use your same email address.
Your Results
What do the Red, Amber, and Green bands mean?
Your overall score sits in one of three bands:
Each band comes with specific recommendations, development pathways, and AI coaching conversations designed for your exact profile.
- Red (0โ49) โ Urgent Attention Required. Your resilience reserves are significantly depleted. Without structured intervention, sustained performance becomes difficult to maintain.
- Amber (50โ74) โ Developing. You have resilience foundations in place but key dimensions need attention to sustain your leadership over time.
- Green (75โ100) โ Leading Well. Your resilience is strong across most dimensions. The focus here is maintaining and deepening what's working.
Each band comes with specific recommendations, development pathways, and AI coaching conversations designed for your exact profile.
What are the five RAG dimensions?
The RAG Model measures leadership resilience across five evidence-based dimensions:
- Mindset โ How you process pressure, setbacks, and challenge. Your cognitive flexibility and growth orientation under stress.
- Conscience โ Your values alignment and ethical integrity. How consistently you act from your principles, especially under pressure.
- Reflective Practice โ Your capacity to pause, learn from experience, and turn reflection into changed behaviour.
- Connection โ How well you build and sustain trust, psychological safety, and meaningful relationships in your leadership context.
- Wellbeing โ How effectively you sustain your energy, recovery, and physical-emotional health under leadership demands.
What is included in my free results vs paid results?
Free account includes:
Unlock ($29.99 one-time) includes everything above plus:
Full Access ($39.99/month) includes everything above plus:
- Your overall resilience score and band (Red/Amber/Green)
Unlock ($29.99 one-time) includes everything above plus:
- Full breakdown across all 5 dimensions
- 31 subdomain scores with plain language explanations
- Executive Diagnostic summary
- PDF report download
- Access to the RAG Assessment Community
Full Access ($39.99/month) includes everything above plus:
- AI Insights Coach โ personalised to your exact profile
- 90-day development pathway
- Weekly sprint and action plan
- Unlimited reassessments every 60 days
- Before/after score comparison
- All 5 dimension courses
What is the Psychological Safety Index (PSI)?
The Psychological Safety Index (PSI) is an indicative score derived from specific subdomains within your results โ it is not directly measured as a standalone dimension. It gives you a sense of the psychological safety conditions you create as a leader.
Because it is derived rather than directly measured, the PSI is always labelled as indicative and is not shown alongside your five core RAG dimension scores in comparative charts.
Because it is derived rather than directly measured, the PSI is always labelled as indicative and is not shown alongside your five core RAG dimension scores in comparative charts.
Plans & Billing
What are the pricing options?
- Free Community โ $0. Join your community space (Individuals, Leaders, or Coaches). No credit card required.
- Unlock My Results โ $29.99 one-time payment. Full results, subdomain breakdown, Executive Diagnostic, PDF report, and RAG community access.
- Full Access โ $39.99/month. Everything in Unlock plus AI coach, development pathway, courses, reassessments, and more.
- Coach Licence โ $299/month. Full platform access plus a dedicated coach portal to manage clients and cohorts.
Can I cancel my Full Access subscription at any time?
Yes โ you can cancel your Full Access subscription at any time with no lock-in period. Your results and assessment history are saved permanently regardless of whether you cancel. If you cancel, your account reverts to the free tier and you retain access to your overall score and band.
To cancel, go to your account settings on the Kajabi member portal at members.ragassessment.com.
To cancel, go to your account settings on the Kajabi member portal at members.ragassessment.com.
Is the Unlock purchase a one-time payment?
Yes โ the Unlock My Results plan is a single one-time payment of $29.99. There is no recurring charge. You get permanent access to your full results, subdomain breakdown, Executive Diagnostic, PDF report, and RAG Assessment Community for as long as the platform exists.
What happens if my payment fails?
If a payment fails you'll receive an email notification immediately with instructions to update your payment details. Your access remains active during a short grace period. If the payment is not resolved within 3 days, your account will be downgraded to the free tier until the issue is resolved.
If you have any payment issues please contact us at support@ragassessment.com.
If you have any payment issues please contact us at support@ragassessment.com.
AI Coach & Features
How does the AI Insights Coach work?
The AI Insights Coach is a conversational coaching tool that already knows your RAG results. Unlike a generic chatbot, every conversation is pre-loaded with context from your specific scores โ your lowest dimensions, your subdomain breakdown, and your development stage.
Rather than starting from a blank chat window, the coach opens with targeted questions based on your exact profile. It can help you explore what a low score means in practice, build a recovery habit, work through a leadership challenge, or prepare for your next reassessment.
The AI coach is included with Full Access. You can access it from your RAG dashboard.
Rather than starting from a blank chat window, the coach opens with targeted questions based on your exact profile. It can help you explore what a low score means in practice, build a recovery habit, work through a leadership challenge, or prepare for your next reassessment.
The AI coach is included with Full Access. You can access it from your RAG dashboard.
What is the 90-day development pathway?
The 90-day development pathway is a structured growth plan generated from your results. It breaks your development into three phases โ each focused on a specific dimension, with weekly actions, reflection questions, and sprint goals.
The pathway updates based on your check-ins and AI coach conversations, so it stays relevant as you grow. Included with Full Access.
The pathway updates based on your check-ins and AI coach conversations, so it stays relevant as you grow. Included with Full Access.
When can I reassess?
Full Access members can reassess every 60 days. This window is intentional โ it gives you enough time to do meaningful development work before measuring again. Reassessing too frequently doesn't allow genuine change to occur.
After your second assessment, your dashboard shows a before/after comparison across all five dimensions โ one of the most powerful and motivating moments on the platform.
After your second assessment, your dashboard shows a before/after comparison across all five dimensions โ one of the most powerful and motivating moments on the platform.
What are the dimension courses?
There are five courses โ one for each RAG dimension โ available to Full Access members. Each course is self-paced and built around the doctoral research underpinning the RAG model. They provide practical frameworks, exercises, and tools to help you close the gaps identified in your assessment.
Courses are accessed through the Kajabi library at members.ragassessment.com/library.
Courses are accessed through the Kajabi library at members.ragassessment.com/library.
Community
What communities are available and who are they for?
There are three free community spaces โ all completely free to join with no credit card required:
There is also the RAG Assessment Community โ a paid space included with Unlock and Full Access โ which gives access to all six dimension discussion spaces and more structured content.
- Individuals โ for anyone on a personal resilience and leadership journey. Open to all.
- Leaders โ for leaders at any level looking to connect with peers navigating the same challenges.
- Coaches โ for practitioners who use evidence-based tools with their clients.
There is also the RAG Assessment Community โ a paid space included with Unlock and Full Access โ which gives access to all six dimension discussion spaces and more structured content.
How do I access my community?
Log in to the member portal at members.ragassessment.com and click Community in the navigation. You'll see the community spaces you have access to based on your membership.
If you're a paid RAG member, you can also access the community directly from your RAG dashboard via the Community tab in the sidebar.
If you're a paid RAG member, you can also access the community directly from your RAG dashboard via the Community tab in the sidebar.
Are the free communities moderated?
Yes โ all community spaces are moderated by the People Capital Consultants team. We aim to keep all spaces respectful, honest, and focused on leadership resilience. The communities are designed to feel like a safe space where leaders can be genuinely open about the challenges they face.
Account & Technical
I can't log in to my account โ what do I do?
First, check which platform you're trying to log in to โ the assessment platform (ragassessment.com) and the member portal (members.ragassessment.com) are separate and have separate login pages.
If you've forgotten your password:
If you're still having trouble, email us at support@ragassessment.com and we'll get you sorted.
If you've forgotten your password:
- For ragassessment.com โ use the "Forgot password" link on the login page
- For members.ragassessment.com โ use the password reset option on the Kajabi login page
If you're still having trouble, email us at support@ragassessment.com and we'll get you sorted.
Is my data private and secure?
Yes. Your assessment data and results are private to you. We do not share individual results with third parties. If you are participating in an organisational cohort, your coach may be able to see your results โ this will be made clear to you before you begin.
Anonymised, aggregated data may be used for ongoing research purposes to improve the RAG model โ never individual-level data.
Anonymised, aggregated data may be used for ongoing research purposes to improve the RAG model โ never individual-level data.
How do I access my courses after purchasing Full Access?
After purchasing Full Access, your courses are available in the Kajabi library at members.ragassessment.com/library. You can also access them directly from your RAG dashboard via the Courses tab in the sidebar โ clicking through will log you into Kajabi automatically with no second login required.
I purchased but my account hasn't updated โ what should I do?
Occasionally there can be a short delay (usually less than a minute) between completing a purchase and your access being updated on the RAG platform. Try refreshing your dashboard at ragassessment.com/dashboard.
If after 5 minutes your access hasn't updated, please email support@ragassessment.com with your purchase confirmation and we'll resolve it immediately.
If after 5 minutes your access hasn't updated, please email support@ragassessment.com with your purchase confirmation and we'll resolve it immediately.
How do I contact support?
Email us directly at support@ragassessment.com. We aim to respond to all enquiries within one business day. For urgent account issues please include your registered email address and a description of the problem so we can resolve it as quickly as possible.
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